Welcome to Jeeple MADNESS, part of MADNESS Autoworks. Please review our store policies for important information about orders, shipping, returns and more.
Looking to return an item? These conditions are also available on our dedicated Returns & Exchanges page.
1. Order processing & handling time
Most in-stock items ship within 1–2 business days. Special-order or backordered items may require additional time, and you will be notified of any delays. Tracking information will be provided once your order ships.
2. Shipping policy
Domestic shipping: Rates calculated at checkout are estimates only. Contact us for a custom quote on large or oversized items.
International shipping: We ship worldwide. Additional fees or adjustments may apply and will be communicated before processing.
Customs, taxes and duties: International customers are responsible for all customs fees, taxes and duties imposed by their government. By placing an order, you agree to pay these fees and understand that they are not collected by MADNESS Autoworks.
Damage in transit: Inspect shipments upon arrival. Report damage or missing items within 24 hours of receipt and keep the packaging. We will assist with filing claims with the carrier.
Free shipping: Offers apply only to standard ground shipping within the 48 contiguous U.S. states. Freight or oversized-item surcharges may apply. If you return a free-shipping item, the original shipping cost will be deducted from your refund.
3. Returns & exchanges
Within 7 days of receipt: Returns are accepted for a full refund, excluding shipping and handling costs.
After 7 days, up to 20 days: Return requests are subject to a 20% restocking fee, and refunds are issued as store credit only.
Item condition: Items must be new and unused, with their original packaging.
Return authorization: Contact our team for a Return Authorization Number (RA# / RMA) before sending an item back. Include the RA# and a copy of your invoice in the return package. Items must be sent back within 5 days of the RMA being issued.
Shipping costs: Shipping and handling costs are excluded from refunds. If you return an item that qualified for free shipping, the original shipping cost will be deducted from your refund.
Special orders and custom products: Special-order items require 100% non-refundable payment at purchase and are non-refundable and non-cancellable once shipped. Custom-finish wheels and other made-to-order products cannot be returned or refunded.
Carbon fiber: All carbon fiber returns are subject to a 20% restocking fee.
Wheels: Inspect wheels immediately upon receipt and report shipping damage before mounting tires. Once a tire is mounted, the sale is final. Special-order and custom-finish wheels are not eligible for refunds.
Damage or missing items: Inspect your shipment on arrival and report damage or missing items within 24 hours of receipt. Keep all packaging. Our team will assist with carrier claims.
Order cancellations: Credit card and PayPal cancellations are subject to a 4% processing fee deducted from the refund. This fee is charged by the payment processor and is not retained by MADNESS Autoworks. You may request store credit instead to avoid this fee.
4. Price match guarantee
We match the published price of any U.S. supplier for identical items. Provide a link or copy of the advertisement before purchase for an immediate adjustment.
Post-purchase price match requests are issued as store credit within 7 days of your order. We reserve the right to decline matches for out-of-stock items, unauthorized sellers, clearance products or currency differences.
5. Special orders & custom products
Special-order items require 100% non-refundable payment at the time of purchase. Custom-finish wheels and other made-to-order products cannot be returned or refunded.
6. Custom wheel policy
Inspect wheels immediately upon receipt and report any shipping damage before mounting tires. Once a tire is mounted on a wheel, the sale is final. Special-order or custom-finish wheels are not eligible for refunds.
7. Warranty support
Many products are covered by the manufacturer's warranty. We will assist in processing warranty claims but do not provide an additional store warranty. Warranty coverage does not include labor or installation costs.
8. Installation & fitment
Professional installation is strongly recommended for many aftermarket parts. Fitment is the buyer's responsibility. Verify compatibility before ordering, and contact us for guidance.
Installation services are available at both MADNESS Autoworks locations. Our hands-on product experience helps us provide practical advice and assistance.
MADNESS Autoworks is not liable for damage or injury caused by improper installation or vehicle modifications.
9. Payment & security
Orders are charged in U.S. dollars. International buyers' banks may convert payments to local currency. We accept major credit cards, PayPal and cryptocurrency payments via CoinPayments.net.
If a credit card or PayPal order is cancelled, a 4% processing fee will be deducted from the refund. This fee is charged by the payment processor and is not retained by MADNESS Autoworks. Request a store credit refund to avoid this fee.
Orders may be subject to verification to protect against fraud.
10. Liability disclaimer
MADNESS Autoworks is not liable for incidental or consequential damages resulting from the use or misuse of purchased products. Some products are intended for off-road or race use only and may not comply with local laws. Check applicable regulations before purchase.
11. Pricing & description errors
Prices, descriptions and availability are subject to change without notice. We reserve the right to correct errors or cancel orders due to incorrect listings.
Questions about our policies?
By placing an order with MADNESS Autoworks, you acknowledge and agree to the policies above. For questions or assistance, contact our team or use the email option below.
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