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Request a return within 7 days of receipt for a refund excluding shipping and handling. Requests after 7 days, up to 20 days, receive store credit less a 20% restocking fee. Exclusions apply below.
Jeeple MADNESS RETURNS
Returns, made clear.
Return windows, refunds and the steps to send your item back. Review the conditions and exclusions below before starting a return.
BEFORE YOU SEND IT
Start every return with our team.
Contact us for a Return Authorization Number before shipping your item back.
Items must be new and unused, with their original packaging. Report shipping damage or missing items within 24 hours of receipt and keep all packaging.
Start a returnReceive authorization
Contact us for a Return Authorization Number (RA# / RMA) and return instructions before sending your item back.
Pack and ship
Send the new, unused item in its original packaging within 5 days of RMA issuance. Include your RA# and a copy of your invoice.
RETURNS & EXCHANGES
Return conditions & refunds
Within 7 days of receipt: Returns are accepted for a full refund, excluding shipping and handling costs.
After 7 days, up to 20 days: Return requests are subject to a 20% restocking fee, and refunds are issued as store credit only.
Item condition: Items must be new and unused, with their original packaging.
Return authorization: Contact our team for a Return Authorization Number (RA# / RMA) before sending an item back. Include the RA# and a copy of your invoice in the return package. Items must be sent back within 5 days of the RMA being issued.
Shipping costs: Shipping and handling costs are excluded from refunds. If you return an item that qualified for free shipping, the original shipping cost will be deducted from your refund.
Special orders and custom products: Special-order items require 100% non-refundable payment at purchase and are non-refundable and non-cancellable once shipped. Custom-finish wheels and other made-to-order products cannot be returned or refunded.
Carbon fiber: All carbon fiber returns are subject to a 20% restocking fee.
Wheels: Inspect wheels immediately upon receipt and report shipping damage before mounting tires. Once a tire is mounted, the sale is final. Special-order and custom-finish wheels are not eligible for refunds.
Damage or missing items: Inspect your shipment on arrival and report damage or missing items within 24 hours of receipt. Keep all packaging. Our team will assist with carrier claims.
Order cancellations: Credit card and PayPal cancellations are subject to a 4% processing fee deducted from the refund. This fee is charged by the payment processor and is not retained by MADNESS Autoworks. You may request store credit instead to avoid this fee.
Warranty support
Many products are covered by the manufacturer's warranty. We can assist with warranty claims but do not provide an additional store warranty. Labor and installation costs are not covered.
Need help with your order?
Contact our team or use the email option below. See our Terms & Store Policies for the complete ordering, shipping and payment conditions.
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Last updated October 19, 2026